ATF Medical welcomes Don Herbert as Senior Rehab Tech-Remote Monitoring Specialist. Don brings considerable mobility product knowledge and years of experience selling and repairing medical equipment to his new position at ATF Medical.
For nearly 15 years, he was a service manager for Sage Mobility & Sage Medical Supply in Downingtown, Pennsylvania. He previously held a similar position with another DME supplier in the state. In addition to overseeing daily operations for these companies, he built, installed and serviced equipment in people’s homes and vehicles and trained others to do the same. He started his career in the U.S. Army.
Now as our Senior Rehab Tech – Remote Monitoring Specialist, Don is building out and managing our teleservices model for evaluating equipment repairs.
“Video conferencing is a God send for this,” he said. Without a tele-evaluation for equipment repairs, injured workers can wait weeks just to have someone come to the house and determine what’s wrong and what it will take to fix it. That’s even before the parts can be ordered.
“We expedite parts orders and service repairs with these teleservice evals,” Don explained.
This is not just a matter of convenience, especially for patients with spinal cord injuries or other serious conditions. Without an operational powerchair, a workers’ comp patient may be stuck in bed, unable to get to doctors’ appointments, and limited in their ability to engage in many activities of daily living as our Executive Director of Sales, Market & Business Development Rick Wyche described in his WorkCompWire article.
In addition to his teleservice role, Don works with claims managers and clinicians to ensure that injured workers receive the rehab equipment, assistive technologies and adaptive housing solutions needed to foster independence and mobility and help them live fulfilling lives.
When asked about the difference between being on the DME supply side and working for ATF Medical, Don said, “Now, I get to work with so many more people and more directly with the people who use the products.”
When working on the DME supply side, Don fulfilled orders for equipment that someone else recommended. Now, he calls on his vast knowledge of manufacturers, products and features to help select the best combination of equipment, features, and adaptive housing solutions to meet an individual’s distinct needs.
And this is gratifying. “When we install a stair glide and making it possible for someone to go upstairs for the first time in years, it’s an amazing experience. You can see their lives change,” he said.
“I always wanted to help people and ATF Medical allows me to accomplish this on a grander scale than I ever imagined possible.”
Don gladly gave up a 75-mile round trip commute to work from home with ATF Medical, can be reached at firstname.lastname@example.org. If you haven’t had the pleasure of meeting him yet, please shoot him an email.