A compendium of the latest

NEWS

about care for injured workers

News

Grace Carter has been promoted to SVP, Finance & Operations!

Thursday, February 22nd, 2024

Grace Carter has just received a well-deserved promotion at ATF Medical. In her new role as Senior Vice President of Finance & Operations, she oversees the company’s finance and operations team, which includes human resources and information technology and manages security, privacy and accreditation.

Grace came to ATF Medical over 10 years ago from Washington Post Media, where she served as Manager of Credit and Collections. Her earlier career included positions in banking, customer service, and financial revenue accounting.

With her strong administrative background and extensive accounts receivable experience, Grace added value to the company immediately. Not surprisingly, CEO/President Sid Glover and Susan Nelson, COO who co-founded ATF Medical, tapped into her organizational skills and proven ability to review and document policies and procedures. It is also no surprise that this is Grace’s fourth promotion with the company.

“Grace helped us develop the systems and policies needed to support the company’s growth,” Susan said. “We are so grateful to have her and proud to have her on our team of senior executives.”

Congratulate Grace by emailing her a gcarter@atfmedical.com or tagging Grace on Linked In.

 

ATF Medical Celebrates Insurance Careers Month

Tuesday, February 6th, 2024

Join ATF Medical in celebrating Insurance Careers Month this February!

Insurance, including workers’ compensation, is designed to protect companies and consumers from risk and provide access to health care services. Some people consider insurance boring. Not so! Illustration of insurance professionals with ATF Medical logo and Insurance Careers Month

It’s a dynamic industry with a wide variety of opportunities. If you’re tech-savvy, positions include data analytics, predictive modeling, artificial intelligence and virtual reality. For the organized folks dedicated to streamlining processes, there are careers in operations. Of course, accounting and finance play important roles. Sales, marketing, public relations, and the all-important customer service departments are options for people with good verbal, written and people skills.

And, if your passion is helping seriously injured people regain strength, mobility, and independence, ATF Medical’s space in the rehab technology area is incredibly rewarding.  See our career page for more info.

If you have a family member or friend looking for a new career, remind them of the different types of positions available in the insurance industry.

ATF Medical Launches Continuing Education Series for Case Managers

Tuesday, January 16th, 2024

Newnan, Georgia (January 16, 2024) — ATF Medical, a national provider of complex equipment and adaptive housing programs in the workers’ compensation industry, has launched its “Making Complex Simple” educational series for case managers. Each of the three free courses in Quarter 1 offers a one-hour continuing education credit for Certified Case Managers and State Nursing licenses.

Designed for professionals who manage complex and catastrophic workers’ compensation claims, the courses dive into different aspects of complex rehab technology and home modifications.

“We believe it’s critical to provide credible education on these complex products and services to our partners,” said Brendan Swift, Vice President, Payer Partnerships & Marketing. “Ongoing advancements in technology drive the need for continued education and awareness. This series is just another way ATF Medical works to provide support, communication and knowledge to our partners, nationwide.”

Making Complex Simple – Quarter 1 Courses:

Introduction to Complex Rehab Technology (CRT) / January 31, 10 a.m. ET/7 a.m. PT

Selecting the optimal power wheelchair for a specific injured worker with an overview of the types, features, and uses of equipment.

Registration link: https://atfmedical.zoom.us/webinar/register/9217049082209/WN_WWJCqRamRvyBakQhYVsE3A

 

Benefits of Standing Wheelchairs / February 28, 10 a.m. ET/7 a.m. PT

Avoiding health risks associated with long term wheelchair use and multiple clinical and psychological benefits when standing features are added to wheelchairs. Registration link: https://atfmedical.zoom.us/webinar/register/4517049083588/WN_kyIvArIyTheXuaqy-HILHA

 

Introduction to Home Modifications / March 27 10 a.m. ET/7 a.m. PT

Providing safety, accessibility and mobility to the injured worker after discharge. Adaptive housing products, methods, common pitfalls, ways to avoid unnecessary costs. Registration link: https://atfmedical.zoom.us/webinar/register/1417049084472/WN_CGCKZPQ3QsWtlClyDsVyEQ

Plans call for holding free educational webinars each month. Open to all workers’ comp professionals, each course makes a one-hour continuing education credit available for Certified Case Managers and State Nursing licenses in all 50 states. ATF Medical partnered with the CEU Institute to provide the CEUs. For more information on the courses, credits or registration, please contact Abbi Akstulewicz at aakstulewicz@atfmedical.com

 About ATF Medical  ATF Medical (After the Fall, Inc.) the premiere workers’ comp complex equipment and adaptive housing provider, supplies fully integrated mobility and accessibility solutions for workers’ compensation payers and injured workers nationally. The company specializes in complex cases and coordinates all rehabilitation and accessibility needs, including home modifications and vehicle modifications. Based in Newnan, Georgia, ATF Medical can be reached via www.atfmedical.com or by calling 877-880-4283.

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Media Contact: Helen King Patterson, APR, King Knight Communications, 813-690-4787, helen@kingknight.com

 

Veterans Day Salute

Friday, November 10th, 2023

This Veterans Day, we honor one of our own: Mike Bales, ATP, CRTS.

Between 1984 and 1988, Mike served as a U.S. Marine in Field Artillery, completing several tours of duty in the Mediterranean, Northern Europe, and the Far East. A month after his honorable discharge, he entered the medical equipment field and moved into rehabilitation in 1998.

Now with ATF Medical, Mike works directly and indirectly with injured workers, mostly in the Appalachian coal mining regions of Virginia, near West Virginia. He provides invaluable mobility solutions for older coal miners and other workers.

Mike, we deeply appreciate your service, both as a Marine and as a Rehab Specialist. Thank you for your unwavering commitment and contributions.

Full-Scale Kitchen Modification on Display at Shepherd Center’s Annual Vendor/Partnership Fair

Friday, October 13th, 2023

From the left: ATF Medical’s President and CEO Sid Glover, Territory Manager Curt Moreen, ATP, CRTS, Karissa Watson, CAPS, CEAC, our Manager of the Adaptive Housing Solutions team, and Rick Wyche, ATP, CEAC, our Executive Director of Business Development.

ATF Medical has partnered with the amazing team at Atlanta’s Shepherd Center for over 15 years.  So when Shepherd invited us to participate in its annual Vendor/Partner fair, we wanted to do something special to showcase our adaptive housing services.

two men building the frame for a kitchen dispaly

Our President & CEO Sid Glover, ATP, CRTS, CAPS, ECHM took charge of the project.  He considered and decided against several options before deciding to replicate a real kitchen mod. He sourced, purchased, and even helped assemble a full-scale home modification display.

 

The kitchen cabinets and appliances are positioned for an injured worker who uses complex mobility equipment. This life-sized exhibit allows our clinical partners, clients, and injured workers to truly experience how a kitchen modification can positively impact patient outcomes!

To receive maximum value from our services, client partners collaborate with our adaptive housing AND complex rehab teams.  This way, injured workers obtain the equipment and the modifications that set them up to achieve the highest levels of independence and functionality.  And payers receive cost-effective solutions.

Continue reading Full-Scale Kitchen Modification on Display at Shepherd Center’s Annual Vendor/Partnership Fair

New Employee Profile: Jim Rogalsky, VP of Client Services

Monday, October 9th, 2023

As ATF Medical grows, we have strengthened our executive team, most recently with the addition of Jim Rogalsky as Vice President of Client Services.

Jim is a 35+ year veteran of workers’ compensation, mostly with ancillary services companies. (Ancillary care services include physical therapy networks, pharmacy benefit managers, transportation and translation companies, home healthcare companies, along with providers of complex rehab technology, DME and home modifications.) CompDME, PhysNet, CypressCare/Healthcare Solutions, and TechHealth are among his past employers.

In addition, Jim was an owner of Priority Care Solutions, a specialty managed care network based in Tampa, Florida. He and his partners ran PCS for over a decade before it was acquired by Genex, which was in turn, part of a merger of companies that ultimately became Apricus.

Jim and his wife Carole live in Lithia, Florida and enjoy traveling and spending time at the beach. They have four grown children and eight grandchildren. One son and one son-in-law also have careers in the workers’ comp industry.

Here’s a Q&A with Jim:

You’ve been involved in workers’ compensation for most of your career. What do you like about comp?

Workers’ compensation is complicated and intriguing. You need to balance the needs of payers to contain costs and for injured workers to receive high-quality care. Obviously, facilitating recovery as quickly as medically appropriate and returning the employee to work is a huge part of reducing claims cost. Plus, it’s a relationship-oriented industry. People tend to know each other, form friendships, and want to work with each other.

How did your interest in catastrophic claims come about?

Priority Care Solutions served several municipalities and water and power agencies, so we saw several gunshot wounds, falls, burns, and electrocutions. Providing complex rehab technology, home modifications and vehicle mods to people with catastrophic injuries like these is immensely fulfilling. You can actually see how you are helping people and changing their lives.

How did you learn about ATF Medical?

I’ve known about the company for years and tapped ATF Medical’s services for all my previous companies.

What does “VP of Client Services” mean in our company?

Essentially, a client services department creates and strengthens bonds between a company and its clients. Client services departments look for ways to improve and enhance relationships and generate more referrals from existing clients. The lessons learned are applied to new business development as well.

We want to be sure that clients are satisfied with all ATF Medical services. Did they receive immediate responses to their questions or referrals? Were there unnecessary delays in delivering equipment? Are repairs made as quickly as possible? Do reports and updates come in formats that clients can easily use?

I also follow up with referral sources to determine the reason for order cancellations. Sometimes it’s because the proposal is higher than another company’s and we can look for ways to shave some costs or more thoroughly explain the recommendations, service levels, and pricing.

Doing this can salvage a proposal and build rapport with claims representatives. It gives us an opportunity to tell them about our all-encompassing, patient-centric approach and how we take work off their desks.

We also want to get involved earlier in complex claims. By reaching out to hospital case managers and nurses, we can monitor a claim’s progress, help with discharge planning, and make sure everything is in place when the worker comes home from the hospital or rehab center.

What do you think about the way the industry is today? What are some of the challenges we face?

The industry is in flux. There has been so much consolidation in recent years with boutique (ancillary provider) companies being purchased by larger conglomerates that there aren’t many players left. In addition, Baby Boomers are retiring so you’re losing adjusters with 20 to 30 years of experience.

The way we market has changed. Fee schedules have been beaten down to practically nothing, and networks can’t afford to offer 20-30% discounts like they did in the past.

As far as challenges go, COVID-19 radically changed how we work. With the move to remote and hybrid workplaces, we don’t have the face-to-face access to prospects and clients that we did. Zoom and Teams are a way of life, and not the best methods of communication. I think that negatively impacts relationships, making it harder to form bonds and renew friendships. LinkedIn can help, but it doesn’t replace face-to-face, in-person meetings. Conferences and webinars are becoming more important.

A lot of new technology has entered the market. New power chairs and cushions and new features come to market all the time. The good news for us is that it takes credentialed and experienced specialists to determine which will work better for a particular injured worker in a particular home or work environment.

If you haven’t had a chance to meet Jim yet, email him and introduce yourself.

 

 

 

 

 

Appreciating Case Managers

Monday, October 9th, 2023

Oct. 8-14 is National Case Management Week and ATF Medical celebrates ALL case managers –and especially those who work on catastrophic workers’ compensation files.

Catastrophic case managers have demanding and multifaceted roles. Their injured workers have experienced life-changing injuries and need complex care, sophisticated medical equipment and a guide through the maze of treatments and services.

Not only do case managers help injured workers navigate a bewildering healthcare system they help them navigate an equally confusing workers’ comp system. Because case managers also provide emotional support and education, their workers’ comp patients come to rely on them, and often build close friendships with them.

When handling catastrophic claims, case managers form collaborative relationships with treating physicians and other medical service providers focused on a shared goal of bringing injured individuals into as much independence and functionality as possible.

Case managers take a proactive approach to the workers’ care, helping avoid unnecessary procedures, hospital visits, and medications. They evaluate treatment plans and advocate for appropriate cost-effective solutions, without compromising quality.

When their workers’ comp patients need complex rehab technology and/or home modifications, many case managers choose to work with ATF Medical.

Here’s what Catastrophic Nurse Case Manager Jeanine Zukerman, RN, CCM has to say:

“The assistive technology professionals at ATF Medical collaborate with case managers to ensure delivery of optimal product solutions for individuals with complex health care needs. Trained specialists with product knowledge and experience explain the benefits of adaptive medical equipment and provide service that specifically meets the individual’s needs.”

Jeanine Zukerman, RN, BSN, CCM
Network Advisor
Rehabilitation Advisors

We appreciate Jeanine and the other strong and supportive case managers active in workers’ compensation. Thank you!

Quantum Rehab Introduces its First Rear-Wheel Drive in more than 10 years!

Friday, September 29th, 2023

Rehab magazine ran an article on Quantum Rehab’s new R-TRAK power chair. It’s the company’s first rear-wheel drive in more than a decade.

In the ‘90s only rear-wheel drives and front-wheel drives were available for powerchairs, according to our Senior Rehab Specialist Kevin Wallace, ATP, CRTS. For a while, fewer rear-wheel drive powerchairs were available and with their 27.5” turning radiuses, rear-wheel drives were considered to operate best for outdoor use.

“With a turning radius of roughly 20.5” chairs with mid-wheel drives can maneuver better in the tighter spaces of a home or office,” Kevin said.

It seems the pendulum is starting to swing again, and more people are requesting rear-wheel driving systems as technologies become more enhanced. This new R-TRAK has a 24.2” base so it can work inside as well as outside.

“It’s important to remember that all three types of bases drive differently,” Kevin said.  “An injured worker could face challenges when switching from one to another.”

When considering sophisticated powerchairs ATF Medical’s specialists conduct thorough evaluations of the workers’ comp patient’s condition, goals, home and/or workplace before recommending a specific powerchair.  If you have questions or need assistance with powerchair or other complex rehab technology, connect with kevin.wallace

Here’s the article:

 

New Employee Spotlight: Kayla Gast

Monday, September 25th, 2023

Kayla Gast joined the ATF Medical team as Rehab Coordinator II in Rehab Technology in May. She is in Shawano, Wisconsin and has lived in that area her whole life.  She enjoys having her whole family nearby.

After earning her Associate of Science degree in nursing, she became a Care Manager Support Assistant for Humana and later moved to Healthy Transitional Living, where she worked with foster children.

She went on into the fast-paced world of a 911 operator in the Green Bay, Wisconsin area.  The job demanded effective communication skills, including active listening, empathy and attention to detail. She had to multi-task and stay calm under pressure. Perhaps the most important thing she learned from the position, though, was how to manage stress.

Kayla entered the workers’ comp industry as a Work Comp Specialist when she joined CorLife, a division of NuMotion, in 2022. She must have done very well because she received the CorLife Associate of the Year Award that year and was promoted to Senior Work Comp Claims Specialist. In that role, Kayla communicated consistently and in detail with carriers, injured workers, vendors and others. She also reviewed new claims and created a plan of action to achieve favorable outcomes. And she honed her stress management skills.

What does she like about workers’ compensation?

Kayla says the difficulty of it all appeals to her—the challenge of completing a solution for an injured worker.

“You have to be careful about what you say, and how you say it,” she noted. “And you need a lot of empathy for the injured worker.  They didn’t go to work expecting to get hurt. We can help them adapt to all changes they are experiencing and make their new life a little easier.”

Kayla’s dog, Maverick

How is working at ATF Medical?

 She likes the openness of ATF Medical and getting to know everyone. “The culture here is very welcoming and not only focuses on you as an employee but also as a person,” Kayla said.

Working remotely for the first time is an adjustment, but being home with her cat and dog is a nice change of pace and she doesn’t miss driving 45 minutes each way to work.

How does she spend her leisure time?

When not on the job, Kayla hangs out with her family and friends, enjoys boating and swimming at the lake.  She also likes to travel and wants to do more of it.

Please welcome Kayla to the team or say hello if you’re already connected. Welcome Kayla to the team. Maybe you can share some tips on how you manage the remote work lifestyle and get some stress management techniques from her.  Email her mgast@atfmedical.com.

 

Case Study: The Deputy and His Standing Chair

Friday, September 8th, 2023

David Caimotto, a 40-year-old Sherriff’s Deputy, was badly injured in motorcycle accident, which caused him to become a T-2 paraplegic. Despite his serious injuries, he returned to work at the Sheriff’s Department in a desk job, which involved working on files and in-person discussions with clients and attorneys.

The deputy used a K0005 Ultra lightweight manual wheelchair, and although he also received a standing frame, the office layout prevented its consistent use. As a result, co-workers had to pull files for him, and at one point the Sherriff’s office hired an assistant for him.

This arrangement continued for 16 years. Eventually propelling a manual chair took its toll, especially on his shoulders. ATF Medical was brought in to evaluate his condition and offer solutions.

We recommended a power chair due to the deputy’s on-going shoulder issues. We also added standing feature to enable him to reach files and interact with co-workers, clients, attorneys and the public at large at eye level.

The deputy could now perform tasks that were previously impossible. As his duties expanded, the Sherriff’s Department was able to re-assign his assistant.

Physical benefits of the standing function include a decrease in repetitive shoulder injuries and the functional benefit of standing, which increases bone density and improves bowel and bladder function.

Psychologically, being able to look people in the eye and engage in social activities brings a huge boost to a person’s mental health. “I did get the chance to take the chair to the Christmas Brian Setzer Orchestra show and stood for the first time at a concert in over 16 years,” Deputy Caimotto said. “It was amazing.”

 

Contact us today!

Our expert staff is ready to oversee the selection, fit, client education and user satisfaction. We take the long view - responding to inquiries promptly and staying in touch, one-on-one - for the duration of the injured workers’ recovery.